Reputation Management is our review and reputation system for hotels.
It helps you:

- Automatically request reviews from guests by text/email

- Boost 5⭐ reviews on Google, TripAdvisor, etc.

- Catch unhappy guests privately before they post publicly

- Monitor all reviews in one place and reply faster

Bonus for Hotel Core AI buyers:
If you purchase Hotel Core AI, you can add Reputation Management for just $97/month extra.

Hotel Core AI™ is the “brain” that connects your guest data, messaging, and automations.
It can:

- Answer common guest questions 24/7

- Personalize messages based on stay dates, preferences, and behavior

- Route important conversations to your team

- Trigger workflows (reminders, upsell offers, follow-ups) automatically

- Think of it as a smart assistant that works on top of your CRM and messaging.

Special offer: Hotel Core AI users can add Reputation Management for an additional $97/month.

CRM Boost™ is a 14-day, done-for-you outbound calling campaign that turns your existing CRM into new group and corporate sales conversations — without adding staff or buying new leads. Hotel Response

During your 14-Day 5,995-Call Flood™ campaign, our VA team will:

- Make up to 6,000 human calls to the contacts already in your CRM (past groups, turn-downs, inquiries, local accounts).

- GUARANTEE and generate at least 50 qualified sales conversations, or you don’t pay.

- Run a Database Clean™ so your records are tagged, updated, and ready for future automations.

- Set up AI routing & summaries so calls, voicemails, and SMS are logged and summarized - automatically.

- Give you a 30-day trial of Group Sales AI™, including dashboards to work all the new leads after the campaign.

It’s designed to reactivate dormant leads, fill your group sales pipeline fast, and give your GM and leadership full visibility into real sales activity.

🔗 Learn more or book a free strategy call here:
https://www.hotelresponse.com/crm-boost

LeadCatcher AI™ is built for hotel Sales Teams, Directors of Sales & Marketing, and Catering Managers who need a fast, organized, and interruption-free way to capture, qualify, and route every inbound sales inquiry. Instead of your Sales Managers acting like a switchboard — answering spam calls, wrong-department requests, or planners who “just have a quick question” — LeadCatcher AI™ becomes your digital Sales Coordinator, protecting your team’s time and ensuring that only real sales opportunities reach them.

Setup is simple and nearly instant. After signing up, you select a local dedicated sales number that becomes your official sales line. You’ll connect this number to everything: QR-coded flyers (included), wedding guides, bid sheets, Cvent listings, email signatures, LinkedIn posts, cold outreach, sales decks, your website, and all future campaigns.

This instantly separates sales & catering calls from the hotel’s main line, eliminating noise while guaranteeing that every real lead gets captured.

Your new sales number is also registered for 10DLC, allowing you to send compliant SMS messages — unlocking one of the highest-performing communication channels in hospitality:

* 98% open rate

* 95% of texts read within 3 minutes

* 5–10× higher conversion compared to email follow-up

With 10DLC active, LeadCatcher AI™ also enables Instant Missed Call Text-Back. If your team cannot pick up, the system automatically texts the caller to keep them engaged, capture the opportunity, and prevent them from calling one of your competitors.

But the real power comes from the included, fully-configured AI SMS/Text Chatbot, “Frankie.”

Frankie is connected directly to your hotel’s fact sheet, FAQs, features, amenities, meeting space details, room descriptions, policies, parking info, and any other content you choose to upload to his knowledgebase.

This allows your inbound leads and guests to:

* Chat with your hotel 24/7

* Ask questions and get instant, accurate answers

* Request menus, proposals, PDFs, or venue information

Schedule *appointments, site visits, and meetings** directly on your team’s calendars

* Provide group details, event needs, and stay requirements

* Get routed to the correct department if they need something outside of sales

Frankie acts like a virtual Sales Coordinator, working for you around the clock — answering questions, capturing details, setting appointments, and warming leads while your team sleeps.

LeadCatcher AI™ filters inbound calls, qualifies them, and routes only the genuine sales opportunities to your team — while auto-redirecting general hotel calls to the Front Desk, Reservations, Accounting, or the correct department. This keeps your sales team focused on revenue, not noise.

Combined with GroupGrow AI™’s pipelines and CRM Boost™’s reactivation engine, LeadCatcher AI™ becomes the front door of your entire hotel sales funnel, ensuring you never lose an opportunity again.

GroupGrow AI™ is designed for hotel Sales Teams, Directors of Sales & Marketing, and Catering Sales Managers who need a fast, organized, and reliable way to manage every inbound group inquiry without being buried by spam calls, wrong-department questions, or missed opportunities.

It works alongside LeadCatcher AI™ to instantly capture, filter, qualify, and distribute all incoming leads, ensuring only real sales opportunities reach your team. Non-sales calls are automatically diverted to the Front Desk, Reservations, or the correct department, dramatically reducing daily interruptions for your Sales Managers and DOSM.

GroupGrow AI™ organizes every legitimate lead into Kanban-style pipelines segmented by market (Corporate, SMERF, Weddings, Associations, Sports, etc.). Each opportunity is displayed visually so your team always knows the exact stage, the next step, and where planners are in the buying journey.

As leads move stages, GroupGrow AI™ automatically updates tags, applies the correct nurture campaigns, prompts next best actions, and keeps opportunities warm so nothing stalls or goes cold.

It also includes a powerful appointment-setting engine. Your Voice AI can book site visits, Zoom/Teams calls, or planning meetings directly on your team’s calendars — or live-transfer hot inbound calls to active sales managers when human connection is needed.

Every opportunity is placed into expanded, stage-appropriate drip campaigns, ensuring consistent follow-up from initial inquiry to signed contract. This includes reviving tentative groups, nurturing planners who have gone quiet, and reactivating older opportunities.

Hotels using GroupGrow AI™ consistently see up to 30× ROI, especially when paired with CRM Boost™ — our CRM Reactivation program that reawakens dormant group leads and long-lost planner relationships.

Frankie is your hotel’s 24/7 Conversational AI Assistant — a fully trained, always-awake digital team member who chats with guests and group leads exactly like a real human agent.

He’s powered by your hotel’s fact sheet, amenities, policies, meeting space details, room types, parking info, menus, event capabilities, and anything else you add to his knowledgebase. That means every response he gives is accurate, consistent, and specific to your property.

Frankie can:

* Answer guest questions instantly, anytime (parking, breakfast, Wi-Fi, check-in/out, amenities, policies, directions, etc.)

* Handle pre-arrival and post-stay conversations so your front desk stays focused on in-house guests

* Qualify group leads automatically, collecting dates, room blocks, event details, budgets, and planner requirements

* Book appointments, including site visits, Zoom/Teams calls, and sales follow-ups directly on your team’s calendar

* Send text updates and confirmations, keeping leads warm even after hours

* Deflect non-sales questions away from your Sales Managers and DOSM

* Transfer or escalate conversations when a human agent is needed

Frankie works across multiple channels:

* SMS/Text (via your dedicated 10DLC sales line)

* Website chat

* WhatsApp

* Facebook Messenger

* Instagram DMs

* And any additional channels you connect

Frankie is essentially your digital Sales Coordinator + Guest Services Assistant — available 24 hours a day, never overwhelmed, never tired, and always ready to capture leads, answer questions, and support your guests.

Who Is Chelsea?

Chelsea is arguably the most important team member your hotel will ever have — because she never sleeps, never misses a call, and always delivers consistent, 5-Diamond hospitality.

But she doesn’t replace the caring humans on your team.

She supports them.
She protects their time.

And she allows your Sales Managers, DOSM, and Front Desk to focus on the one thing AI can’t replicate: human connection and heartfelt service.

Chelsea handles the repetitive call volume so your staff can shine where it truly matters.

She’s trained in hotel-grade etiquette, responds calmly and clearly on every call, and represents your brand with the same professionalism as your best front desk agent. Chelsea connects to your hotel’s fact sheet, amenities, meeting space specs, room types, parking info, policies, and directions, ensuring every answer she gives is accurate and property-specific.

Chelsea can:

- Answer inbound calls 24/7 with consistent hospitality tone

- Share accurate hotel information instantly (rooms, amenities, parking, policies, meeting space, etc.)

- Handle and qualify group & catering inquiries, gathering all necessary details

- Book appointments such as site visits, Zoom/Teams calls, and follow-ups

- Send Google Maps links or airport-to-hotel directions via text

- Capture service requests, folio requests, confirmations, and guest details

- Live-transfer callers to front desk, reservations, sales, engineering, or any department

- Filter out non-sales calls so your DOSM and sales team stay focused on revenue

- Reduce labor strain during peak hours, nights, and weekends

Chelsea is fully PCI compliant and escalates appropriately when a human is needed.

Chelsea Joins Your Property at Tier 1 (Hotel Core AI™)

Chelsea becomes part of your hotel family the moment you subscribe to Hotel Core AI™, our Tier 1 service. She immediately reduces call pressure, improves response consistency, and helps lift GSS scores by ensuring guests and planners always feel supported.

Your staff stays focused on caring, hospitality, empathy, and service excellence — while Chelsea handles the repetitive call load behind the scenes.

Chelsea Grows More Powerful With Each Tier You Add

As your hotel upgrades to more advanced systems, Chelsea evolves right along with you.

With LeadCatcher AI™:

- Gains advanced call-filtering logic

- Separates sales calls from general hotel calls

- Works hand-in-hand with Frankie (SMS AI) for instant text follow-up

With GroupGrow AI™:

- Expands into group sales

- Collects planner details, event needs, and pushes opportunities into segmented pipelines

- Can book site visits, planning calls, Zoom/Teams meetings

With Sales Accelerator AI™:

- Integrates into advanced multi-stage automations

- Supports deeper follow-up logic

- Enhances the sales cycle with richer data and smarter routing

Chelsea becomes more capable at every level — not replacing your team, but empowering them with fewer interruptions, cleaner workflows, and more revenue-producing moments.

She is your long-term AI teammate, growing in value as your hotel grows in service excellence, GSS performance, and financial impact.

Try Chelsea Live

You can demo Chelsea right now through our fictional training property, Hotel America:

👉 https://www.hotelresponse.com/demo
📞 +1-404-528-2158

This is not a PMS. It’s a CRM and communication hub that can (if you choose) combine your voice, text, and email conversations into one easy-to-view dashboard.

From a single contact record you can:

- See the full history of calls, texts, and emails

- Click to call the guest directly

- Reply to SMS or email without leaving the screen

Your PMS still handles inventory, rates, and operations — our system sits around it to manage relationships, communication, and follow-up in one place.

Depending on your setup, you can use:

- SMS/text

- Email

- Web chat widget

- WhatsApp (where supported)

- Social DMs (Facebook/Instagram)

- Phone calls & Voice AI

All of these can be tracked inside one system.

No. AI is there to handle repetitive, simple tasks so your team can focus on guests who really need human attention.

It:

- Reduces “copy-paste” answering of the same questions

- Helps handle after-hours inquiries

- Gives your staff more time for upselling and service

Think of it as a support tool, not a replacement.

Yes. We use industry-standard security practices including:

- Encrypted connections (HTTPS/SSL)

- Role-based user access

- Secure data storage with reputable cloud providers

You can also control which staff can see what information inside the system.